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Store Manager

SparDublin Area

Store Manager role based in any one of our busy Dublin stores. An enthusiastic and professional Store Manager required with proven convenience store experience in store operations. The role holder will deliver exceptional store performance, profitability and exceptional customer experiences

Customer Care• Accountable for ensuring consistently excellent customer experiences • To ensure all customer complaints are dealt with speedily & in the appropriate manner • To operate in an ‘always getting better’ mind-set

Management• Plan and organise operation ensuring consistent service provided to the customer• Managing the overall performance of the store• Continually communicate with Assistant Store Manager and Retail Sales Team regarding objectives and store performance• Setting goals for the store thus ensuring effective customer service and competitiveness

Finance• Generating financial reports, analysing same and reporting any discrepancies to Retail Operations manager• Managing the store budget• Ensure overheads are controlled and minimised where appropriate

Operations• Ensure operation runs efficiently and smoothly• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service• Plan for market changes and demands as they arise• Ensure in-store promotions are managed appropriately• Ensure policies and procedures are implemented and managed within the store• Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise• Manage store merchandising ensuring appropriate “value” image is portrayed in line with company procedures

Leadership & People • The recruitment, training and development of high quality personnel• Ensure the induction is carried out effectively and efficiently• Oversee training & safeguard delivery in line with the People Plan• Supported by the Head Office team to deliver best practice HR• Rostering and general management of team to ensure optimum cover within budgetary provisions • Manage the performance of the team utilising effective performance management techniques and in line with labour law• Provide effective leadership & motivation to team

Stock Management• Ensure effective stock control systems are in place• Preparation for and management of stock take• Ensure effective food management and waste systems are implemented, managed and updated appropriately• Identify areas of stock loss and ensure effective systems are in place to minimise stock loss (e.g. through pilferage, wastage, damages)• Ensure effective stock rotation and stock monitoring systems are in place and adhered to

Legislation & Security• Take full care of Health and Safety of all personnel and customers in store and ensure any risks are minimised, or where possible, eliminated • Ensure security of store and personnel is maintained at all times• Take relevant action on security issues as and when they arise• Ensure secure opening and closing procedures• Ensure store operates within relevant legislation in terms of labour law, health and safety law, HACCP and sale of goods• Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law and Consumer Legislation and take relevant actions that may arise out of changes in same

General

• Meet targets as agreed• To undertake other additional duties as may be assigned by the Retail Operations Manager

Requirements

The ideal candidate will demonstrate many of the following skills and characteristics:• Experience in the Convenience & Fresh Food Sector• Knowledge of ordering, completing reports & systems• Experience of leading team & store management• Understands HACCP• Excellent communication & Interpersonal skills• Experience in working in a fast paced environment with the ability to multi-task• A highly motivated self-starter who is proactive and flexible• Organised and Innovative

Benefits

  • Educational support
  • Training and development opportunities
  • Excellent Progression
  • Employee Assistance Programme

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